Customer Service

Guarantee & Returns

We want you to be happy with your order. If you are not satisfied with your order you may return it within 30 days of your receipt of merchandise for a refund of the purchase price less shipping fees. We do require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:

• Products must be returned to us in their original packaging. Please include a reason on why you are returning the item and send it to the above address.
  

Shopping with your credit card on StopSnoringMouthpiece.com is guaranteed to be safe and secure.

We take extensive steps to process thousands of internet transactions securely and safely. Our Yahoo secure server software (SSL) is the industry standard for securing credit card transactions over the Internet. This site is operated on the Yahoo Store Format so you can rest assured that your information is secure.

This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.

To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.

We are dedicated to providing you with a secure, worry-free shopping experience.

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Can I order over the phone?

We understand it's sometimes easier to talk to a "real person " when placing an order. We currently do not have phone operators to take phone calls. Please email us at info@stopsnoringmouthpiece.com with your questions and we will respond the same day.

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Payment Options

We accept Visa, Mastercard, American Express, Discover, Paypal, checks and money orders as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours.

We also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please contact us and we will refund your card provided that your order has not yet shipped.

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Confirmation of orders

After placing an order you will get a confirmation email within 10 minutes. Please be sure to enter your correct email address during checkout. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email and we'll get you set up.

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Tax

You will only be charged tax if you are a resident of New York State. We are required by law to charge sales tax on orders shipped to New York addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.

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Price Matching

We offer a Price Match option on almost any product. We do reserve the right to decline a price, but in most cases we will honor price match requests with other websites.

In order to qualify for a price match consideration, the following conditions and rules must be met:

1) The product must be in-stock and ready to ship that day on the lower priced site.

5) Shipping prices will be met as well in the event that the lower priced site has a more expensive shipping charge.

6) The Product must be orderable online. Online advertisements are not honored unless the product can be ordered online through a secure server with a functioning shopping cart.

7) The price match must be completed before you order the product from us. No price match requests will be honored on items that have already been ordered and/or shipped.

If your request for a price match meets all the above guidelines, feel free to give us a call and we'll let you know if we can match the price! 99.9% of the time we will

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Shipping

All products shipped via USPS first class, priority and UPS. USPS first class mail (2-5 days service) add $4.50 per order. USPS Priority Mail (2-3 day service) add $5.95 per order. UPS Shipping amounts are calculated based on standard UPS ground rates (2-5 day service) is based on weight and your zip code and shipping cost is approximately $6.00 - $7.00. Tracking numbers are available if you order via USPS priority or UPS mail. International ship via airmail for $11.95 USD.

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Where we ship

We ship to all US states, PO Boxes APO, AFO boxes and to most international countries.

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Delivery times

We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect?

UPS Domestic:

Ground - If your order is placed M-F, before 1 P.M. EST, your order will usually leave our facility within 1-2 days after you order it. UPS and USPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one.




IMPORTANT EXCEPTIONS: UPS does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that UPS is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information. UPS also does not ship to PO BOXES.


*We are not responsible for UPS's or USPS performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf, with UPS. UPS only guarantees and accepts claims for fast shipments, (not ground). UPS does not guarantee all air shipments during the Christmas holiday. Please see their website for all details.